Free
Support bot with live operator hand-off — Telegram
The bot answers common questions from a menu and, when a user needs a person, hands the chat to an operator who replies from your Inbox. Free template, Telegram.
Create a bot free → Free to start
T Telegram
Support with hand-off
● live
👋 Hello! I can help with common questions or connect you with an operator.
❓ Common questions 🧑💼 Talk to an operator ✅ Thanks, all set
What's inside
Start
/start
Message
👋 Hello! I can help with common questions or connect you with an operator.
Buttons
How can I help? 👇
❓ Common questions
🧑💼 Talk to an operator
✅ Thanks, all set
Message
We’re available daily 9:00–21:00, and delivery takes 1–3 days. Didn’t find your answer? Tap "Talk to an operator".
Action
Message
🧑💼 Connecting you with an operator. Describe your question — an operator will reply shortly. To return to the bot, send /menu.
Message
Couldn’t reach an operator. Try again later or ask your question here.
Message
Thanks for reaching out! Come back anytime — send /start. 👋
Finish
Who it's for
Support teams mixing self-serve with live help
Shops that need a human for edge cases
Anyone who wants an Inbox without extra tools
Set it up in 3 steps
01
Take the template
Copy it into your workspace as a draft — one click, no setup required.
02
Customize
Edit texts, buttons and questions in the visual editor to match your business.
03
Publish
Connect your channel and publish — your bot goes live immediately.
Questions about this template
How does the hand-off work? +
The "talk to an operator" button opens a ticket and switches the chat to operator mode; your Inbox replies go straight to the user until you close the ticket.
Where do operators reply? +
In the Flowa dashboard Inbox — new hand-off tickets appear in real time and you answer right there.
Which channels does it support? +
Hand-off is Telegram-only for now, so this template runs on Telegram.