Pro
AI support assistant bot template — LLM answers in chat
An LLM assistant that answers your users' questions in a loop, with a safe fallback when the provider fails. Bind a knowledge base to ground its answers in your own docs.
Create a bot free → Free to start
T Telegram
AI support assistant
● live
Hi! I’m an AI assistant. Ask me anything — I’ll do my best to help. 🤖
What's inside
Start
/start
Message
Hi! I’m an AI assistant. Ask me anything — I’ll do my best to help. 🤖
Question
What would you like to ask?
AI reply
Message
{{answer}}
Message
Sorry, I couldn’t answer just now. Try rephrasing your question or write back later.
Who it's for
Support teams wanting AI-assisted first-line answers
SaaS products with a growing help-doc library
Teams that outgrew a fixed FAQ button menu
Set it up in 3 steps
01
Take the template
Copy it into your workspace as a draft — one click, no setup required.
02
Customize
Edit texts, buttons and questions in the visual editor to match your business.
03
Publish
Connect your channel and publish — your bot goes live immediately.
Questions about this template
Does the AI make things up? +
Bind a knowledge base to the AI node and it answers from your own documents; unbound, it uses the model's general knowledge.
What happens if the AI provider is down? +
The flow routes to an apology message and re-asks — the conversation never dead-ends on a provider error.
Does this require a paid plan? +
Yes — AI reply nodes are a Pro feature; the Free plan covers the other templates on this page.