Pro
AI support bot that hands off instead of guessing — Telegram
The bot answers from your uploaded documents only. When the knowledge base has no match, it does not improvise an answer — it tells the user a person will pick it up and opens a ticket in your Inbox. Pro template, Telegram.
Create a bot free → Free to start
T Telegram
AI support with hand-off
● live
🤖 I answer from the knowledge base. If I can’t find the answer, I’ll connect you with an operator.
What's inside
Start
/start
Message
🤖 I answer from the knowledge base. If I can’t find the answer, I’ll connect you with an operator.
Question
Your question?
AI reply
Message
{{answer}}
Action
Message
🧑💼 Connecting you with an operator. Describe your question — an operator will reply shortly. To return to the bot, send /menu.
Message
Couldn’t reach an operator. Please try asking again later.
Finish
Who it's for
Teams where a wrong answer costs more than a slow one
Support built on real documentation, not on guesswork
Anyone who wants misses logged instead of hidden
Set it up in 3 steps
01
Take the template
Copy it into your workspace as a draft — one click, no setup required.
02
Customize
Edit texts, buttons and questions in the visual editor to match your business.
03
Publish
Connect your channel and publish — your bot goes live immediately.
Questions about this template
What happens when the knowledge base has no answer? +
The bot stops rather than improvising: it tells the user a human will take over, opens a ticket in your Inbox, and records the question in the unanswered feed so you can fill the gap.
Can it invent an answer when the documents are silent? +
No. A miss never reaches the model at all, so there is nothing to invent from — the chat goes to a person instead.
Which channels does it support? +
Hand-off is Telegram-only for now, so this template runs on Telegram.